Refund policy

Return & Refund Policy

Thank you for shopping with WOOD GRAIN & Gimlets. Because we carry both our own curated pieces and products from trusted partner brands, our return terms differ depending on where your item ships from. Your order confirmation and packing slip will indicate which applies to your purchase.

🏪 Purchased Directly from Wood Grain & Gimlets

These are items we stock, ship, and stand behind ourselves.

⚠️ Strict 72-Hour Return Window Returns must be requested within 72 hours of confirmed delivery — no exceptions.

  • How to start a return: Email us at [your email] with your order number and reason for return within 72 hours of delivery
  • Item condition: Must be unused, in original condition, and in original packaging
  • Return shipping: Buyer is responsible for all return postage — we recommend using Pirateship.com for discounted shipping rates from all major carriers. 
  • Refund timeline: Issued to your original payment method within 10 business days of receiving and inspecting the item
  • Late requests: Returns requested after 72 hours of delivery will not be accepted

🤝 Purchased from One of Our Trusted Partner Brands

These are items shipped directly to you from one of our curated supplier partners. You may notice a different sender name or return address on your package — this is normal.

  • Return window: 30 days from the date of receipt
  • Return shipping: A prepaid return label will be provided by the supplier — no cost to you
  • Restocking fee: None
  • Refund timeline: Processed automatically once the supplier receives and inspects your return
  • How to start a return: Contact us at woodgrainandgimlets@gmail.com and we'll coordinate everything with the supplier on your behalf — you won't need to contact them directly

❌ Non-Returnable Items

The following are not eligible for return regardless of where they ship from:

  • Final sale or clearance items
  • Customized or personalized items

📦 Received Something Damaged or Wrong?

Contact us within 48 hours of delivery with your order number and clear photos showing the original shipping packaging from multiple angles and the damaged item from multiple angles. We'll resolve it quickly regardless of which category your item falls under.

💬 Still Not Sure Which Policy Applies to You?

Not sure where your item came from? Just reach out — we'll look it up for you. 📧 [your contact email] | [link to contact page]